Here we provide Tournaments, Recruiting, Base Links, Media Content, and everything related to COC. A: Android devices use google+ instead of GameCenter. A: To connect your village to Google+, open the Google+ app on your device and make sure you are logged in. I loathe having to contact support for anything at all. Still get same feedback so I guess I’m not hated by support yet.... lol yet. Q: Can I continue my game on a new device? Recovery may or may not be possible and support queues are long. Q: What is a maintenance break and why does clash of Clans have them? The next person puts more time into looking at the issue, often taking more time to reply after the initial response but also being able to provide me with what I need. Contacted Help and Support, Didn't get response yet it's already 7+ days, Awesome. However, you can start a new game on any device that doesn't have a previous game of Clash of Clans on it. They did it, but it look a bunch of verification and a couple weeks to complete. Hey all! Throwing all your troops into combat without considering the cost versus benefit can lead to a Pyrrhic victory, where you end up spending more resources than you gained. To optimize your attack strategies learn about how each unit works on the Barracks' Troop Training screen. All cases … maybe they have game accounts :\, I’ve contacted them 3 times. Different units will attack according to their capabilities and preferred targets. Posted by. In terms of getting things done, there was only a few things I wanted done. They got me moved over in reasonable time, especially since I figured I was hosed. Btw, while you can always contact them in game, you can also contact them here: https://supercell.helpshift.com/a/clash-of-clans/?p=web&contact=1. You’ll now notice that along with everything that was here before, if you tap “Settings” there is a new “Change Name” button. A: After combat, all troops still on the battlefield turn back into Elixir and soak into the earth. OR Contact Us Contact. Support / Contact Us / Question; How to contact us. For a tech company, supercell support is 'average'... which means most rational people would consider it to be horrible. Home; Bases. Every single time they do that for me. I contacted about 18 months ago. One was a X mas tree on the edge. Press J to jump to the feed. A: Currently it's not possible to restart your game. A: In the Air Sweeper update, name changes became available. You’ll only be able to change your name in Clash of Clans once, and this only becomes an option once your Town Hall reaches level 5. If not, you will need to contact Supercell support. I happen to work in IT and do some support work, so do my best to provide as much detail as I can, while determining that my query is logical (not emotional though that doesn't always work for me lol) and most importantly considering that on first contact I'm talking to a tier 1 support person. I don't even think that is possible with supercell support. I was playing on a really old tablet that finally wasn't supported by CoC anymore. ASK. If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). A: While most of the transactions go smoothly, sometimes Apple or Supercell servers might be slower than usual or experience an error. now its more like a dayish. until I saw the reply. This can be people tapping the report button in clan chat, or it can be people submitting screenshots of your profile or base layout through in-game support. You can contact support at: email@example.com (Android only) or firstname.lastname@example.org Each time you deploy a unit, a crosshair will highlight the unit's first target. ASK. Pretty bad. Q: I am unable to buy gems, there is no option in the game? The third time they dealt with the issue within 5 minutes again and were superb. I try my best to provide as much detail as possible. If you’re still unable to buy gems, please contact our support team via the in-game Report An Issue button or email at: email@example.com. The second time I got an auto response which made no sense but when I went back they again fixed it within minutes and sent me a genuine, human response. I’ve sent many real support tickets. What can I do? I can certainly see the effort put in by supercell staff. We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. →Restrictions and check that In-App Purchases is set to ON. If you have linked your village to google+, recovery means logging in to your old account and opening up Clash of Clans. Clash Champs is the Premier Clash of Clans News Hub. A box will popup instructing you to input and change your in-game name, and again, this warns you that you can only change your name once. Just brush it over and wish me luck. The responses are slow and generally unintelligent. If you've contacted them multiple times over the years do you see any difference? I Need a Base. Expending troops to win battles is a key piece in the Clash of Clans strategy. , i have contacted them several time and they were OK. the only thing i hate about their support is that they take over 12 hours to respond especially in account recovery issues. i showed my girlfriend when I got it, it was definitely there then not there. Then quit and restart the game. An algorithm analyses the context of the chat to determine how serious it is. A: Maintenance breaks usually mean they need to update servers, address a minor bug, support new content or improve the general quality of gameplay! A: Unfortunately, if your village was not linked to GameCenter, you will have to contact Supercell support. So, if I'm giving feedback then they're great. If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). Login to Game Center on your new device and the game will ask if you want to load your village on the new device. It should prompt you to restore your old village. But I am happy with my experiences on a whole.