If you have currently booked a flight and were not able to fly due to the COVID-19 situation then you can reschedule the flight. GoAir currently does not provide ear plugs and cotton on-board. This helps you redeem your flight anytime. However, customer travelling with an infant are allowed to carry one extra cabin baggage weighing not more than 07kgs for baby food etc. Complimentary refreshments are not served on-board our flights. GoAir: India's Low Cost Airline. Expectant mothers may be permitted to fly till the end of 27th week of pregnancy without any medical certificate. The first step is to approach the Baggage Services Desk or a GoAir representative available in the arrival hall, near the baggage claim area. Student fare will be available only on bookings made on our website. Credit shell balance can be checked via Manage Booking on our website www.spicejet.com. In case one has missed flight / no show, the entire gross fare will be forfeited except for the applicable Passenger Service Fee (PSF) and User Development Fee (UDF) which will be refunded in the same mode of payment in which the payment was originally received and only upon receiving such request in writing from the Customer within 15 calendar days from the date of 'No Show'. Also, goair is not providing proper information to their customer. There is no check-in baggage allowance for infants. This report will contain a unique reference number which enables GoAir to trace their baggage as quickly and efficiently as possible. For cancelled tickets, in case of credit card payments refund will be processed after the deduction of appropriate cancellation fees, which may take up to 7 working days. While it is recommended to pay for your own flight ticket, you can pay for another customer using your credit card. You can use the credit at a later date for a new booking, for the same passenger(s). A credit shell (or flight/travel credit) is an open ticket, issued when an airline holds on to the booking amount in the form of credit. How can I book a wheelchair and what is the procedure? GoAir All Rights Reserved. Currently, the tickets are non-transferable, hence name changes on a confirmed reservation are not permissible. Also, i have tried customer care but no one responded. Please note that a bonafide school/university ID is mandatory at the time of check-in. I have dropped 6-7 mails to [protected]@goair.in but no response from them. The Boarding Gate closes 25 minutes prior to scheduled departure time. Discount on base fare is provided for bookings made under Defence category and is open to serving and retired Indian armed personnel and paramilitary personnel, their spouses and dependent children. Until when are Expectant Mothers permitted to fly? The discount would be of 8% on base fare. Watch videos, top stories and articles on Goair at moneycontrol.com. If you have provided us with your SMS-capable mobile phone number or email address while booking, then GoAir will notify you in advance through an SMS or email. Travel certificate is a proof of travel provided at a charge of INR 200 per person per sector inclusive of GST. Customers must report sufficiently in advance to avoid missing the flight. GoAir's liability for loss of baggage is limited to ₹200/- per Kg up to a maximum of ₹ 4,000/- or whichever is lower. - GoAir is the leading Indian Airlines offering the lowest, cheapest fares for flight tickets. What happens if my baggage has been misrouted or declared lost? Click here to retrieve your itinerary and check your balance. Can I reschedule a booked flight for a future date due to the COVID-19 crisis? In case, you don’t have a surname mentioned in your government ID, you can use your first name as your surname during your booking. GoAir does not carry unaccompanied minors under the age of 5 years. How can I change / cancel my reservation? If I have a connecting flight with GoAir, and I missed it due to late arrival of the incoming flight. How should I book a ticket if I don’t have a surname?
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